Refund policy

Last updated: August 2026

Returns

At KINGSANDROSES, we strive to ensure every piece meets our standard of craftsmanship and quality. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

EU Statutory Right: If goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason.

To be eligible for a return, your item must be:

• Unused and unworn
• Unwashed and unaltered
• Free from stains, odours, damage, or signs of wear
• In its original packaging with all labels and tags attached

You will also need your receipt or proof of purchase. KINGSANDROSES reserves the right to refuse returns that do not meet these conditions.

How to Initiate a Return

To initiate a return, contact us at info@kingsandroses.com and include:

• Your order number
• Your email address
• The item(s) you wish to return
• The reason for the return

Items sent back without prior authorisation will not be accepted.

Return Address

NOTE: Contact us always first before returns to: info@kingsandroses.com. This ensures that every return is handled with the utmost precision and care. 

KINGSANDROSES J. dos Santos Tavares Schrijnwerker 56 3225 GE Hellevoetsluis Netherlands

Return Shipping

Unless the item is defective, damaged upon arrival, or incorrectly supplied, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure your return arrives safely:

• PostNL — recommended for returns within The Netherlands
• DHL Express — recommended for international returns

KINGSANDROSES is not responsible for items lost in transit during return shipment.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method used at checkout and are typically processed within 14 days of receipt and inspection.

Print-on-demand items fulfilled via our production partner Gelato are non-returnable unless the item arrives damaged or defective. In such cases, please contact us within 48 hours with photographic evidence and we will arrange a replacement or refund.

Damaged or Incorrect Items

Inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@kingsandroses.com and include:

• Your order number
• Clear photographs of the item
• Photographs of the packaging and shipping label

Where appropriate, we may offer a replacement, repair, or refund.

Custom-Made & Bespoke Creations

Custom-made and bespoke pieces are created exclusively to your specifications and are therefore non-returnable and non-refundable, except in cases of:

• Manufacturing defect
• Damage upon arrival
• Significant deviation from the agreed specifications

This applies to:

• Custom clothing and tailoring
• Commissioned artworks and sculptures
• Exclusive prints and one-of-one garments
• Personalized designs and artist collaborations

Customers are responsible for reviewing and approving all design details, sizing, colours, artwork placement, and production specifications before production begins.

Artwork, Sculptures & Original Pieces

KINGSANDROSES creates and offers original artistic works including paintings, sculptures, mixed-media art, fine-art photography, limited edition artwork, and collectible pieces. Due to the handcrafted and artistic nature of these works, small variations in colour or finish may occur. These characteristics do not constitute defects.

Commissioned and custom-created artworks cannot be cancelled, returned, exchanged, or refunded once production has begun, except in cases of transport damage, manufacturing defects, or significant deviation from the agreed commission brief.

All artworks and sculptures must be inspected upon delivery. Any transport damage must be reported within 48 hours with photographs of the artwork, packaging, shipping materials, and shipping label.